“ this excitement around workflows from the big system of record into the communication and having the data show up where the conversations are happening. Slack CEO Stewart Butterfield says the companies aren’t working together yet because of regulatory limits on communications, but he could definitely see how these tools could work in tandem with Salesforce Service Cloud and Sales Cloud among others and how you can start to merge the data in Salesforce with Slack’s communications capabilities. It’s not hard to envision how integrating Huddles or the video tools (or even Slack Atlas for both internal and external company organizational views) could work when integrated into the Salesforce platform. These tools enhance the functionality of the platform in ways that should prove useful as it becomes part of Salesforce whenever that happens.
Just this morning, the company made official some new tools it had been talking about for some time, including a new voice tool called Slack Huddles, which is available starting today, along with video messaging and a directory service called Slack Atlas.
We don’t know exactly when that will happen, but Slack continues to develop its product roadmap adding new functionality, even while waiting to become part of Salesforce eventually. It’s easy to forget, but Salesforce bought Slack at the end of last year for almost $28 billion, a deal that has yet to close.
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